Professional WebRTC & SIP softphone dialer application for Bangladesh VOIP operators and call centres. Auto-dialer, predictive dialing, live call monitoring, call recording, and full CRM integration — all browser-based, zero installation needed.
200+
Call Centres
50K+
Agents Active
99.9%
Uptime SLA
+880 1712-345678
00:02:34
Everything your agents and supervisors need to run a high-performance VOIP call centre in Bangladesh.
Fully browser-based softphone — no plugins or app installations required. Works on Chrome, Firefox, and Edge. Agents can work from anywhere.
Automated dialing modes including preview, progressive, and predictive dialer. Maximise agent talk time by eliminating manual dialing.
Record all calls automatically or on-demand. Recordings are stored securely with playback, download, and annotation capabilities for QA purposes.
Supervisors can listen in, whisper coach agents, or barge into live calls in real time. Full floor-view dashboard showing all agent statuses.
Drag-and-drop IVR builder for inbound call flows. Skill-based routing, time-of-day routing, overflow to queues or voicemail.
Screen-pop with caller info from your CRM. Native integration with popular CRMs and REST API hooks for custom systems.
Native iOS and Android SIP apps for field agents. Same extension number works on desktop and mobile for seamless mobility.
Live wallboard showing calls in queue, AHT, abandon rate, SLA compliance. Historical reporting with CSV/PDF export for any date range.
Native, seamless integration with CallBD VOIP Billing for real-time cost tracking, balance alerts, and consolidated invoicing per agent or campaign.
Choose from four intelligent dialing modes to match your campaign type and compliance requirements.
Agent reviews contact record before manually initiating the call. Best for complex sales or sensitive customer interactions.
System automatically dials next contact when an agent becomes available — one call per agent at a time. Safe and compliant.
AI-driven algorithm dials multiple numbers simultaneously, predicting agent availability. Maximises agent utilisation for outbound campaigns.
Fixed dial ratio — dials a set number of lines per available agent. Simple and effective for high-volume outbound campaigns.
No hardware required. Just a browser and a SIP trunk — your call centre is live.
Connect your SIP trunk or use our bundled VOIP termination. Works with any SIP provider globally.
Create agent extensions and assign skills, queues, and permissions. Send agents a login link — they're ready in seconds.
Upload contact lists via CSV or connect your CRM. Set calling schedules, time zones, and retry rules for each campaign.
Start your campaign and watch the live wallboard. Monitor, coach, and optimise in real time.
Pay only for active agents. Scale up or down any time with no long-term contracts.
For small call centres (up to 10 agents)
For growing call centres (up to 50 agents)
For large call centres & BPOs (unlimited agents)
Join 200+ call centres using CallBD VOIP Dialer to power their operations.